Get in
Touch

Sales, technical support, and general inquiries. Our engineering team is ready to help you with JLR diagnostics, tools, and parts. We typically respond within 24 hours.

🛒 Visit Shop ✉ Email Us

✉

Sales Email

For product inquiries, quotes, bulk orders, and shop-related questions.

sales@jlrfix.com ›

💬

Technical Support

For tool setup issues, diagnostic help, software troubleshooting, and remote sessions.

support@jlrfix.com ›

📞

General Inquiries

For partnership proposals, media, careers, and any other questions.

info@jlrfix.com ›

📝 Send a Message

Contact Form

Fill out the form below and we will respond within 24 hours during business days.

Full Name *

Email Address *

Phone Number

Message *

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📅

Business Hours

Our support team operates across multiple time zones. Technical support is available during extended hours to cover global workshop schedules.

Monday – Friday: 08:00 – 20:00 UTC
Saturday: 10:00 – 16:00 UTC
Sunday: Closed (emergency support by ticket)

✅

Response Times

We aim to respond to every inquiry quickly. Response times vary by channel and urgency.

Sales Email: Within 24 hours
Technical Support: Within 12 hours
Urgent Issues: Within 4 hours
Remote Sessions: By appointment

🌐 Location

Where We Operate

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❓ Common Questions

Questions About Contacting Us

What information should I include in my support request?

Please include your VIN, model year, the tool or software you are using, a description of the issue, and any error codes or screenshots. This allows our engineers to diagnose the problem without back-and-forth delays.

Do you offer remote diagnostic sessions?

Yes. We offer remote desktop support for software setup, diagnostic guidance, and complex programming procedures. Remote sessions are scheduled by appointment and are included with active software licenses.

Can I call instead of emailing?

We prioritize email and ticket-based support to ensure every issue is documented and tracked. For complex technical matters, we may schedule a call or remote session after reviewing your ticket.

What languages does your support team speak?

Our primary support language is English. We also offer limited support in German, Spanish, and French for sales and general inquiries. Technical support is currently English-only to ensure accuracy.

Get in Touch